Returns & Exchanges

Returns

We accept returns within 14 days after you receive the products. Once you sign the receiving receipt, the date will be recorded in our system. If 14 days have passed, unfortunately, we cannot offer you any refund or exchange.

To be eligible for a return, your items must be unused and in the same condition that you receive them. It must also be in the original packaging. Gift cards are not eligible for return. 

To return an item, please contact us through our web form or send us an email at info@inouetea.com 

Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong. However, if you do not like items or want to return them due to your circumstance, you will have to cover those costs.

Exchanges 

We only replace items if they are defective or damaged, meaning that items are damaged when receiving or turn out defective within 14 days of arrival. Please be advised that this does not include unavoidable abrasion from the manufacturing process or delivery.

The arrival date will be recorded in our system when you sign for the delivery. If you contact us after 14 days, there is no way for us to make sure if items are damaged or defective as at delivery or if they turn into the condition due to the way you use them. Therefore, those requests issued after a week of arrival will be invalid.

If you wish to exchange it for the same item, contact us through our web form or send us an email at info@inouetea.com with pictures that show the issue. Once we confirm the condition of the items, we will provide what you wish, either a refund or an exchange. Please note that we might only be able to refund you if by any chance items cannot be prepared as they are discontinued or pending.

Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong. However, if you do not like items or want to return them due to your circumstance, you will have to cover those costs.